Terms of Service

1. Parties & Agreement

These Terms of Service (“Terms”) constitute a legally binding agreement between JobSure VA LLC, a limited liability company based in New Mexico, USA (“JobSure VA,” “we,” “us,” or “our”), and you, the individual or business entity accessing our website or engaging our services (“Client,” “you,” or “your”).

These Terms govern your use of our website at jobsureva.com and any virtual assistant services you purchase or engage from us. They are supplemented by any signed service agreement, proposal, or statement of work we provide to you, which takes precedence in the event of any conflict.

2. Our Services

JobSure VA LLC provides professional virtual assistant services to entrepreneurs, solopreneurs, real estate professionals, nonprofits, and small business owners. Our core service offerings include:

• Administrative Virtual Assistant — inbox management, scheduling, document preparation, data entry, and general operational support
• Bookkeeping Virtual Assistant — accounts payable/receivable, bank reconciliation, expense categorisation, and financial record management
• Social Media Virtual Assistant — content scheduling, community management, platform coordination, and basic graphic preparation
• Lead Generation Virtual Assistant — prospect research, CRM management, outreach support, and pipeline organisation
• Real Estate Virtual Assistant — MLS management, listing coordination, client communication, and transaction support

The specific tasks, deliverables, scope, and hours of each engagement are defined in your selected service package and any applicable service agreement. We reserve the right to decline any request that falls outside the agreed scope, violates any law, or conflicts with our values.

3. Engagement & Onboarding

Services commence only after both of the following conditions are met:

1. You have signed the service agreement (or confirmed your package selection in writing via email)
2. Your first payment has been received and cleared

Following confirmation, we will conduct a short onboarding session to understand your tools, workflows, communication preferences, and priorities. Services typically begin within 48 hours of completed onboarding.

A free 30-minute consultation is available before any commitment and carries no obligation. Information shared during the consultation is treated confidentially.

4. Payment Terms

Fees and billing

Service packages are billed monthly in advance. Fees vary by package level and are set out on our packages page and/or in your service agreement. All fees are quoted and billed in US Dollars (USD).

Payment processing

Payments are processed securely through SureCart. By providing your payment details, you authorise us to charge the agreed fee on the billing date each month. JobSure VA LLC does not store your full card details — all payment information is handled by SureCart’s PCI-compliant system.

Late or failed payments

If a payment fails, we will notify you and allow a 5-business-day grace period to resolve the issue. If payment is not received within that period, we reserve the right to pause or suspend services until the account is brought current. Repeated late payments may result in termination of the service agreement.

No refunds

All fees are non-refundable once a billing period has commenced and work has begun. If you cancel mid-month, you will retain access to services through the end of the current billing period; no prorated refunds will be issued. Exceptions may be made at our sole discretion in cases of documented billing error.

5. Modification & Cancellation

Month-to-month, no long-term commitment

All service packages are provided on a month-to-month basis. There is no minimum term and no penalty for cancelling, provided you give proper notice.

Cancellation notice

Either party may terminate the service agreement by providing 30 days’ written notice via email to miriam@jobsureva.com. Services will continue through the end of the notice period, and the final month will be charged in full.

Service pause

Active clients may pause services for up to two consecutive months at no charge, subject to availability upon return. Pause requests must be made in writing with at least 7 days’ notice before the next billing date.

Package upgrades

You may upgrade your service package at any time. Upgraded pricing takes effect at the next billing cycle, and there is no disruption to ongoing support during the transition.

Termination for cause

We reserve the right to terminate services immediately, without refund, if a client engages in abusive, harassing, or threatening behaviour toward our team, provides materially false information, or requests services that are unlawful or unethical.

6. Client Responsibilities

To allow us to deliver high-quality work, you agree to:

• Provide timely, accurate, and complete information, access, and materials required for us to perform the agreed services
• Respond to communications within a reasonable timeframe (we aim for same-day or next-business-day responses and expect the same courtesy)
• Ensure that any content, data, or credentials you share with us are yours to share and do not infringe any third-party rights
• Keep your own backups of any data or materials you provide to us
• Pay all fees on time as agreed

Delays caused by late or incomplete client responses may affect agreed turnaround times. We are not liable for missed deadlines attributable to client delays.

7. Confidentiality

Both parties acknowledge that in the course of the engagement, each may have access to confidential or proprietary information belonging to the other, including but not limited to business plans, financial data, client lists, login credentials, and internal processes (“Confidential Information”).

Each party agrees to:

• Keep the other party’s Confidential Information strictly confidential
• Not disclose it to any third party without prior written consent
• Use it only for the purpose of performing or receiving the agreed services
• Take reasonable steps to protect it from unauthorised access

These obligations survive the termination of the service agreement for a period of two years. They do not apply to information that is publicly available, independently known, or required to be disclosed by law.

A formal Non-Disclosure Agreement (NDA) is available upon request for clients who require one for their industry.

8. Intellectual Property

Client-owned materials

Any content, documents, designs, or other work product created specifically for you as part of your service agreement becomes your property upon receipt of full payment for the relevant period.

JobSure VA materials

All website content, branding, templates, processes, and proprietary tools developed and used by JobSure VA LLC remain our exclusive property. Nothing in these Terms grants you a licence to use our brand, logo, or proprietary materials.

Third-party materials

If your project requires licensed third-party content, stock images, software, or tools, you are responsible for ensuring appropriate licences are in place. We will notify you if such materials are needed and will not knowingly use unlicensed third-party materials in your work.

9. Website Use

Our website is provided for informational purposes. By accessing it, you agree not to:

• Use it for any unlawful purpose or in a way that violates these Terms
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Scrape, copy, or redistribute our content without written permission
• Introduce malware, viruses, or any harmful code
• Impersonate JobSure VA LLC or any of our team members

Links to third-party websites (including booking tools, social media platforms, and payment processors) are provided for convenience. We are not responsible for the content or practices of any third-party sites.

10. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses. We do not guarantee specific business outcomes, revenue increases, or results from the use of our virtual assistant services. Results depend on many factors outside our control, including your business conditions, industry, and how you act on the work we deliver.

11. Limitation of Liability

To the maximum extent permitted by applicable law, JobSure VA LLC and its members, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities.

Our total cumulative liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to JobSure VA LLC in the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless JobSure VA LLC, its members, officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your use of our website or services in violation of any applicable law
• Any content or materials you provide to us that infringe third-party intellectual property rights or violate any law

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in New Mexico.

For clients located outside the United States, these Terms do not override any mandatory consumer protection rights afforded to you under the laws of your country of residence.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time. When we make material changes, we will update the “Last updated” date at the top of this page and, where reasonably practicable, notify active clients by email at least 14 days before the changes take effect.

Your continued use of our website or services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you may terminate your service agreement in accordance with Section 5.

15. Contact Us

If you have any questions about these Terms of Service, or if you would like to discuss a service agreement, please contact us: