Privacy Policy

1. Introduction

JobSure VA LLC (“JobSure VA,” “we,” “us,” or “our”) is a virtual assistant services company based in New Mexico, USA. We operate the website jobsureva.com and provide administrative, bookkeeping, social media, lead generation, and real estate virtual assistant services to clients across the United States, Canada, and the United Kingdom.

This Privacy Policy explains what personal information we collect when you visit our website or engage with our services, how we use and protect that information, and what choices you have. By using our website or services, you agree to the practices described in this policy.

If you have questions, please contact us before using the site. Our contact details are at the bottom of this page.

2. Information We Collect

Information you give us directly

We collect information you voluntarily provide when you:

• Submit a contact form — name, email address, business name, and your message
• Book a free consultation — name, email address, and any details you share through our Google Calendar booking link
• Subscribe to our newsletter — first name and email address
• Download the free guide — first name and email address
• Become a client — business name, billing information (processed by SureCart), and any operational information you share with us to perform the services agreed upon

Information collected automatically

When you visit our website, we automatically collect:

• Usage data — pages visited, time on page, referring URL, browser type, and device type via Google Analytics 4 (Google Site Kit)
• IP address — collected and anonymised by Google Analytics
• Cookies — small text files placed on your device (see Section 5)

Information from third parties

We do not purchase or rent personal data from third-party data brokers. Any information we receive comes only from your direct interactions with us or our tools listed above.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and consultation requests
• Provide and improve our virtual assistant services to you
• Process payments and manage your service agreement
• Send our newsletter and free resources you opted in to receive
• Send service-related communications (onboarding, invoices, updates)
• Analyse how our website is used so we can improve it
• Comply with legal obligations

We will never use your information to send unsolicited commercial messages unrelated to your enquiry or service agreement, sell your data to third parties, or use it for automated decision-making that produces legal or similarly significant effects.

4. How We Share Your Information

We do not sell your personal information. We share it only with the third-party service providers necessary to operate our website and deliver our services:

Hosting & website platform

Hostinger — our web host stores the website files and databases. Subject to Hostinger’s privacy policy.

Payment processing

SureCart — handles checkout and payment processing for our service packages. Your payment card details are processed by SureCart and its payment processor directly; we do not store card numbers.

Email marketing

MailerLite — we use MailerLite to manage newsletter subscriptions and send email communications. By subscribing, you agree to MailerLite’s privacy policy. You can unsubscribe at any time.

Analytics

Google Analytics 4 (via Google Site Kit) — collects anonymised usage data on our website. Google may process this data on servers outside your country. See Google’s Privacy Policy.

Scheduling

Google Calendar — when you book a consultation, you are directed to a Google Calendar booking page. Any information you submit there is governed by Google’s Privacy Policy.

Legal disclosures

We may disclose your information if required by law, regulation, or valid legal process (such as a court order), or if we believe disclosure is necessary to protect the rights, property, or safety of JobSure VA LLC, our clients, or others.

5. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how visitors use it.

Types of cookies we use

• Essential cookies — required for the website to function (WordPress session, security nonce). Cannot be disabled.
• Analytics cookies — set by Google Analytics to track page visits and usage patterns. No personally identifiable information is stored.
• Preference cookies — may be set by embedded third-party tools (e.g., Google Calendar widget) to remember settings.

You can control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of some features on our site. Most browsers allow you to refuse all cookies or to alert you when a cookie is being sent.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

• Contact form enquiries — retained for 2 years or until the enquiry is resolved, whichever is longer
• Newsletter subscribers — retained until you unsubscribe; you may unsubscribe at any time via the link in any email
• Client records — retained for 7 years after the end of the service agreement for accounting and legal compliance purposes
• Analytics data — retained for up to 14 months in Google Analytics, as per standard GA4 settings

After the applicable retention period, we securely delete or anonymise your information.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — ask us to delete your personal information (subject to legal retention obligations)
• Withdrawal of consent — if we are processing your data based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Objection / restriction — object to or request restriction of how we process your data in certain circumstances
• Data portability — receive your data in a structured, machine-readable format (where applicable)

To exercise any of these rights, email us at miriam@jobsureva.com. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

If you are located in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include HTTPS encryption on our website, access controls, and using reputable third-party service providers with their own security programmes.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately.

9. Children’s Privacy

Our website and services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we may also notify active clients or newsletter subscribers by email.

Your continued use of our website or services after any changes means you accept the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the personal information we hold, please reach out: